CANCELLATION POLICY

We understand that due to your busy schedule you may have to cancel or change an appointment with us. In order to respect the time of both our guests and our staff, we simply ask that you notify us of a cancellation or rescheduling at least 48 hours prior to the appointment. If an appointment is rescheduled 2 individual times within the 48 hour window you will be placed on a walk-in basis only. This is so that we may have ample time to fill the appointment time should you need to cancel your service. Appointments that are cancelled less than 48 hours prior will result in a minimum fee of $25 charged to your card on file.

REFUNDS & REDOS

Dissatisfaction in service results must be expressed within 5 days of the service and the client MUST return to the salon for the work/results to be evaluated and inspected to determine if the dissatisfaction is warranted. If a client is unwilling to return to Platinum Hair Salon for review/evaluation then the complaint is considered meritless and nothing else will be done. Refunds are at the complete discretion of the contractor, employee, agent or owner of Platinum Hair Salon. The service must be a mistake from the service provider- not something you might have changed your mind on after the service has been performed. You have 48 hours to contact the Salon to receive a complimentary service to adjust any dissatisfaction.  Corrective services will not be allowed 5 days past initial service date. It is important you contact the Salon as soon as you are unhappy so we can schedule you as soon as possible for a corrective service. Please keep in mind, using box color or going from Darker to Lighter tones may result in more than one service to achieve your desired result. Retail products must be returned within 5 days of initial purchase in order to receive a full refund. No refunds are guaranteed and will be issued out at the discretion of the salon and its stylists. No refunds for damages.

RIGHT TO REFUSE SERVICE

All employees of Platinum Hair Salon are licensed professionals, and by law they have the right to refuse service on any client at any time for any reason.

NO SHOW

In order to respect the time of our Stylists, if an appointment is no showed you will be subject to a $25 no show fee and serviced on a walk-in only basis. Please be advised if you No Show on a Re-Do Reservation we will not be able to schedule a new reservation free of charge.

CHILDREN

Children are not allowed in the salon unless they are receiving a service. This is due to liability and safety issues, and to ensure a relaxing experience for all salon guests.